Terms & Conditions

Last updated: 1 September 2026

1. General

These Terms & Conditions apply to every request, quotation, order and agreement between Forty8Bakes and the customer. By definitively confirming an order, the customer accepts these terms.

2. Requests and confirmation

A request through the website, email or Instagram is not yet a confirmed order and does not automatically reserve a date. An order becomes final only after Forty8Bakes has confirmed availability, product specifications, price, date and any collection or delivery arrangements in writing.

3. Custom work and design

Many Forty8Bakes products are handmade and made to order. Reference photos, examples and sketches are used as inspiration. Because products are handmade, colours, decorations, shapes and details may vary slightly from examples. Forty8Bakes will aim to match the agreed style and appearance as closely as reasonably possible.

When the customer uses “Design your own product”, the submitted preferences form a creative brief. Forty8Bakes may suggest alternatives where a design is technically, practically or food-safety-wise unsuitable.

4. Prices and payment

The final price is communicated before an order is confirmed. Custom orders may require a deposit or full advance payment. A date is only firmly reserved once any agreed payment has been received on time. Additional changes after confirmation may affect the price.

5. Changes and cancellation

Change requests should be submitted as early as possible. Whether a change is still possible depends on the production stage and materials already purchased. For personalised and perishable products, cancellation may be limited once preparation, production or purchasing has started. Any applicable cancellation terms will be made clear when the order is confirmed.

6. Collection, delivery and risk

Collection and any delivery arrangements are confirmed per order. After correct handover to the customer, responsibility for transport, temperature, storage and damage generally passes to the customer unless otherwise agreed in writing. Cakes and other delicate products must be handled according to the storage and transport instructions provided by Forty8Bakes.

7. Allergies and dietary requirements

The customer must clearly disclose all allergies and dietary requirements before the order is confirmed. Forty8Bakes will assess whether and under what conditions the request can be accommodated. Where cross-contamination cannot be fully excluded, this will be discussed in advance. The customer remains responsible for communicating correct allergy information to everyone consuming the product.

8. Uploaded photos and rights

Customers may upload inspiration images. The customer confirms that these images may be used for preparing the order. Uploaded images are used only for assessment, communication and fulfilment unless separate permission is given for another purpose. Forty8Bakes will not deliberately make exact copies of third-party designs where this may infringe intellectual property rights.

9. Photos of completed products

Forty8Bakes may photograph its own creations for portfolio, website and social media use, provided recognisable customer personal data is not published without permission. Customers may object in advance to publication of a particular creation.

10. Complaints

Please inspect the product at collection or receipt. Complaints should be reported as soon as reasonably possible, preferably on the same day, to order@forty8bakes.com, ideally with photographs and a clear description. Forty8Bakes will review the complaint and, where reasonable, seek an appropriate solution.

11. Liability

Forty8Bakes is not responsible for loss caused by incorrect customer information, improper transport or storage after handover, use contrary to instructions, or circumstances outside Forty8Bakes’ reasonable control. Nothing in these terms excludes liability where exclusion is prohibited by law.

12. Force majeure

If circumstances outside Forty8Bakes’ reasonable control prevent normal fulfilment, such as serious illness, outages, government measures or failure of essential suppliers, performance may be adjusted, postponed or cancelled. Forty8Bakes will contact the customer as soon as reasonably possible to discuss an appropriate solution.

13. Intellectual property

The website content, Forty8Bakes branding, original photographs, texts and original designs may not be commercially copied, reused or distributed without permission.

14. Privacy

Personal data is handled in accordance with the Forty8Bakes Privacy Policy.

15. Governing law

Dutch law applies to agreements with Forty8Bakes, without limiting any mandatory consumer protections that may apply.

16. Contact

Questions about these terms can be sent to order@forty8bakes.com.